Contact Carer Visa Australia: the Carer visa enquiry form

The Carer visa enquiry form sends your question, in 7 short fields, to Australian Migration Lawyers, the trading name of Australian Legal Partnership Pty Ltd (ACN 656 815 539), the registered law firm. It reads the enquiry and replies to the email address you give. This guide itself gives no personal advice, and any paid services are agreed with you directly and in writing before any work starts.

The form asks who you are in the family (the relative who would give care, the relative who needs care, a sponsor, or someone else) and whether the person applying is in Australia now or outside it. Those two answers tell the firm which subclass is likely to apply: 836 in Australia, 116 outside.

What happens when you send a Carer visa enquiry?

When you send a Carer visa enquiry, it goes through four steps, from this site to a reply in your inbox.

1. The form checks your entries. Your name, email address, situation and consent are required; the phone number is optional.
2. The enquiry is passed on. It goes to Australian Migration Lawyers, and nowhere else.
3. The firm replies. A reply comes to the email address you gave, from Australian Migration Lawyers, not from this guide.
4. You decide what happens next. Any further help is agreed between you and Australian Migration Lawyers. Sending an enquiry does not commit you to anything, and the services and estimated fees for any paid work are set out in writing before that work starts.

Who reads an enquiry about your Carer visa case?

An enquiry about your Carer visa case is read by Australian Migration Lawyers, the registered law firm Australian Legal Partnership Pty Ltd (ACN 656 815 539) trades as. The Department of Home Affairs does not receive or see your enquiry.

What should your enquiry include?

Your enquiry is easier to answer if it covers five points, in a few sentences each.

1. Who needs care. The person who needs care and how they are related to the person who would give it.
2. The condition and the assessment. The condition in one line, and whether the carer assessment has been booked or completed.
3. Where the carer is. Whether the carer is in Australia or outside it, and what visa they hold now, if any.
4. Other help. Other relatives in Australia, and any services already tried, such as home care or respite.
5. Dates that matter. Any letter from the Department with a date on it: a refusal, a request for information, or a visa that is about to expire.

What not to include: passport numbers, medical records, identity documents or copies of certificates. Nobody needs them at the enquiry stage, and the firm will ask for anything else it needs if you decide to go ahead.

What can this guide not do for you?

This guide cannot assess your case, lodge an application, check your application's progress or speak to the Department for you.

It gives general information only. Advice on your own circumstances is immigration assistance under section 276 of the Migration Act 1958 (Cth), and this guide does not give it; get it from an Australian migration lawyer, because an unregistered agent who gives it breaks section 280.

Questions about an application that is already lodged go to the Department through its Other Family Visa Processing Centre online form. The Department does not give pre-lodgement advice and does not reply if the answer is already on its website.

How is your information handled?

Your information is used to answer your enquiry: it goes to Australian Migration Lawyers so that it can reply, and to no one else.

The details you type into the form, and the page you came from, are sent to Australian Migration Lawyers and kept in the website's own storage for up to two years. You can ask to see, correct or delete them. The full privacy note explains where the details are stored, for how long, and how to ask for them.

How do you ask a migration lawyer to look at your case?

Ask a migration lawyer to look at your case in three steps: read up on the rules, write down the key facts, and send the form above.

1. Read the basics. The three-link check shows whether the condition, the assessment and the care fit the Carer visa before you write.
2. Know why it helps. The guide on whether you need an Australian migration lawyer explains who may lawfully give immigration assistance and why a lawyer makes a grant more likely.
3. Send the form. Use the five points above, and keep it short.

How this guide is run and funded is set out on About Carer Visa Australia, and the overview of both subclasses is on Carer Visa Australia.

Related guides

Do you need a migration lawyer for a Carer visa?Why a migration lawyer makes a Carer visa grant more likely. About Carer Visa Australia: who runs this guide and how it is checkedWho runs this guide, how it is funded, and how each page is checked. Carer visa requirements: check the three links in orderCheck each Carer visa criterion in order, from the relative's condition to the sponsor.